What if I changed my mind or selected the wrong product?
Changing your mind, a preference change and an incorrect product selection are valid non-defect reasons. Items that arrive damaged, defective, incorrect, incomplete or materially unlike the description may also be submitted for assistance.
How do I report a defect, damage or wrong shipment?
To start a return or exchange, provide an order number, checkout email and description of the issue. Where goods are damaged, defective, mis-shipped or incomplete, attach photographs or video of the item and package. Wait for authorization before mailing the parcel.
How are returns sent and what do they cost?
Send approved returns through the mail with the return label supplied in the package at no charge. We charge no restocking fee and ask you to follow the instructions issued with approval.
When will my refund be processed?
We arrange exchanges according to stock on hand. Refund processing is completed within 10 days of approval to the original payment method, while the provider's posting time is separate.
Which payments are available?
An order enters processing after its payment authorization succeeds. Use one of the live checkout options, Visa, Mastercard, and Maestro; which options appear can depend on currency, device and transaction eligibility.
How do I reach support?
We can help with merchandise, orders, logistics, damaged or mis-shipped items, payment, refunds and privacy or policy matters. Please supply the order reference and checkout email, plus a tracking code for delivery issues or visual evidence for product concerns. State the particular right involved in a privacy request.
Are cookies or advertising measurement tools used?
Some cookies are necessary for basic operation, while optional cookies may measure site use, remember preferences or assess advertising performance. Any such analytics or advertising tools operate only according to the actual setup and applicable privacy choices.
What can I shop for?
We offer outdoor products across tent, sleep-system, furniture and pack categories, with duffels and accessories for camping, backpacking and travel.
How are shipping charges determined?
Orders for physical merchandise follow this policy. The checkout screen confirms delivery charges, including any qualifying free-shipping offer. Please check the address, email and phone you provide, as mistakes can stop or delay a shipment.
What are the processing and transit times?
We normally prepare orders in around 1–2 business days. Delivery is estimated at 3–5 business days after the parcel ships. Neither period is a guarantee; weather, holiday schedules, weekends and carrier conditions may extend the journey.
May I return or exchange my purchase?
Returns and exchanges are available for defective as well as non-defective merchandise. Contact us no later than 30 days after the item arrives. Eligibility is limited to new, unused goods in original condition, complete with their packaging, tags and supplied accessories.
Where can I read the full policies?
For the complete terms, follow the footer entries for Shipping Policy, Refund Policy, Payment Policy, Privacy Policy and Terms of Service.
Contact
Email: duongquang781961@gmail.com
Mailing address: 99 Tresser Blvd, Stamford, CT, 06901, United States
Phone: (475) 951-0322